Policies & FAQ’s

FAQ

~What payment method do you except?

Cash, and all Credit Cards Accepted

Salon Policies

Late:

Life happens and I totally understand! I will do my best to accommodate you. After 15 minutes (with no communication) you will be considered a no show. If you show up before 15 minutes you may have to forgo portions of your service. I ask that you please communicate with me as soon as you know you will be tardy so I can see what I can do for you. If this is a recurring issue, a late fee may be added to your appointment cost.

No Show:

Clients who fail to arrive for their scheduled appointment without notice will be considered a no-show will incur a $25 fee. This will be due before any future appointments are made.

Cancellations or Reschedules:

I totally understand the need for flexibility in my clients' hectic schedules and respect how valuable their time is. I will do my absolute best to accommodate my client's schedule and ask that you as a client do the same. To ensure that scheduled appointments run smoothly I do require a 24 hour advanced notice. First offense is a warning. Second time will require a $25 fee.

Redo's:

If you are unhappy with your services, please let me know or I can't do anything about it. I ask that you notify me within 7 days from your initial appointment. It's very important to me that my guests leave happy and I will go out of my way to make the situation better.

Gift Cards
Gift cards are redeemable for hair services only and may not be applied toward retail products. They do not expire and carry no dormancy or service fees. Gift cards are non-refundable and cannot be exchanged for cash, in whole or in part.

Custom Hair Extensions
Hair extensions are cut, colored, and prepared specifically for your individual order. As custom-made goods, they are non-refundable and non-exchangeable once ordered, per Florida law (§501.142).

Retail products

Unused or unopened retail item from original packaging may be returned from 7 days of proof of purchase. Condition of items: to get that 7 day refund, the item must be unused and it’s original box.

Adjustment Policy

Your satisfaction is very important to me. If you are unhappy with your service, please contact me within 7 days of your appointment so we can discuss a solution. Adjustments offered for services that do not meet the original consultation agreement and must be scheduled within 7 days of the original appointment. Please note that refunds are not provided. Changes of mind or requests of a different look than what was originally agreed upon are not eligible for complimentary adjustments.